Effective Date: 18 October 2024

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Canada Journey Sutra Tours Inc. (" Canada Journey Sutra", "we", "our", or "us") values your privacy.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

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By accessing our website or providing personal information, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Booking Details: Travel dates, pickup/drop-off locations, group size, preferences

• Payment Information: Credit card details or other billing information (processed securely through third-party payment providers)

• Communication: Messages or emails you send to us

• Usage Data: IP address, browser type, device data, pages visited, and interaction on our website

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings

• To communicate with you about your trip or inquiry

• To send important updates or changes to our services

• To personalize your experience with us

• To improve our website, services, and customer support

• To comply with legal obligations

• To send promotional materials (only with your consent)

 

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

• Trusted service providers (e.g., payment processors, transport operators, booking platforms) to fulfill your travel services

• Government authorities if required by law or regulation

• Third parties in the event of a business merger, acquisition, or sale (with notice provided)

All third parties are required to maintain the confidentiality and security of your data.

 

4. Data Storage and Security

We implement appropriate physical, technical, and administrative security measures to protect your information from loss, theft, unauthorized access, disclosure, or modification.

Personal data is stored securely and retained only as long as necessary for the purpose it was collected or as required by law.

 

5. Your Rights and Choices

You have the right to:

• Access or request a copy of your personal information

• Correct inaccurate or outdated information

• Withdraw consent for marketing communications

• Request deletion of your data (subject to legal or contractual limitations)

To exercise these rights, contact us at: privacy@journeysutra.ca

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance

• Analyze traffic and usage patterns

• Remember user preferences

You can manage cookie settings in your browser at any time. Disabling cookies may affect some website functionality.

 

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting any personal information.

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8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us to have it removed.

 

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Your continued use of the site or services indicates your acceptance of the revised policy.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@journeysutra.com
📞 Phone: 778-999-4275 / 236-887-3821
📍 Registered Mailing Address: 5-2290 Boley Street, Abbotsford, BC, Canada V3G 0J1